Got a Question? We’ve got the answer.

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What kind of account do I need with Google?

In order for the service to work, you must have a Google Apps Premier Edition or Education Edition account.

How Does The Service Work?

Our Hosted BES for Google Apps service is turnkey. There are no servers or software to buy and manage, and no software to install on your BlackBerry smartphone. We’ll set up the service for you, and help you configure your BlackBerry to use our service.

How is This Different From the Free Google Sync Service?

Google’s sync service is a solution that bypasses the BES server. While this solution is free, it offers far less functionality than our hosted BES for Google Apps service. Google sync requires that you download a special app onto your BlackBerry. This app periodically syncs your calendar and contacts, but is not real-time push, and does not sync email. Hosted BES for Google Apps provides real-time wireless synchronization of emails, calendars and contacts, without installing any special software.

Do I Need a Special Data Plan from My Wireless Carrier?

Update: We now support BES Express, so customers can now switch to our BESx servers, and lower their data-plan from a “BES” plan to a “BIS” plan, and continue to receive the same functionality, and service. Customers can generally save between $15 and $25 per month per blackberry.

A full BIS data plan is required – and NOT BIS Lite, BIS Social or BIS email. It will also work with pre-paid plans that are for a full BIS plan.

Please contact support for further details.

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What if I Lose My BlackBerry Phone?

If you lose your phone, you can immediately call Exchange My Mail, and we’ll remotely lock your phone and/or wipe clean of your personal data. This important safety feature, not available with Google’s free Sync app, will protect the security of your important personal or business data.

How Much Does The Service Cost?

Please see our pricing page.

Do I Need to Sign an Annual Agreement?

No. Hosted BES for Google Apps is a monthly service. You may cancel at any time.

Do You Offer An SLA?

Yes, you can find our SLA Here

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